Author: Member Solutions
Words "Think Outside the Box" written on top of box drawn on chalkboard
Member Solutions
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April 7, 2017

Bold Vision, Bold Behavior: A Success Formula for Selling Martial Arts Memberships

You offer your students a bold vision of possibilities in both physical empowerment and inner strength. You teach students to boldly try new best practices. On the mat, you subscribe to the formula: bold vision through bold behavior. Do you bring the same approach to your business development—identifying prospective students and enrolling them in your […]
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Business charts and graphs
Member Solutions
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April 7, 2017

10 Ways to Reduce Your Delinquency Rate & Increase Cash Flow

In the 26 years that Member Solutions has been in business, we’ve discovered that there are ways to alter member payment behaviors to ensure prompt and predictable cash flow to your facility. Here are 10 tips to reduce your delinquencies and facilitate collections with our managed billing services. 1. Avoid statement or coupon billing methods […]
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Warning: Cyber Bullying. Sticker on keyboard.
Member Solutions
April 6, 2017

Everybody’s Business: Understanding, Recognizing, & Responding to Bullying

Many of us have heard others say that bullying is “just a fact of life” or “no big deal” or “you are not alone!” Too often, people do not take bullying seriously until the sad and sometimes scary stories are revealed; like the mass retribution shootings we are seeing more frequently across North America. Or […]
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Computer typing writing
Member Solutions
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April 5, 2017

5 Sales Email Mistakes That Are Costing You Gym Members

A lead fills out a form on your website for more information on one of your fitness programs. You need to follow up. That includes sending follow-up emails. But with literally hundreds of emails in a lead’s email inbox, how can you make it so that your email doesn’t get deleted as soon as it’s […]
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Two boys sparring in martial arts class
Member Solutions
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April 5, 2017

16 Retention Tips & Tools for Your Martial Arts Kids Classes

Client Question: Could you provide some in-the-classroom retention tips that work for your school? At Combined Martial Arts Academy, we implement several techniques and tools within our Kids Martial Arts programs. The tips I’ll provide here are used within our Little Dragons Program (3 to 6 year-olds) and in our Beginners Program (6 to 10 […]
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Personal trainer and client smiling while discussing workout scheduling at fitness center
Member Solutions
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April 5, 2017

4 Ways to Build Solid Customer Relationships in Your Fitness Business

Are you focusing as much energy on your current members as you are with your new ones? Having engaged, happy customers not only helps make your business more successful, but it also makes your job worth going to every day. When you open your doors on day one, it’s pretty easy to remember the important […]
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Two young women hand credit card for membership payment to representative at front desk
Member Solutions
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April 5, 2017

Killer Customer Service: 5 Quick Tips for Your Fitness Business

Upon entering a sushi or Japanese restaurant, you may be greeted by the chefs with the expression, Irasshaimase, which means Welcome, please come in. It is one of the reasons I love going out for sushi, and I eat a lot of it. Whether you’re a personal trainer, a fitness club operator, or a yoga […]
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membership contract signature with pen on paper
Member Solutions
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April 4, 2017

How to Respond to Membership Contract Complaints

A written billing agreement―otherwise known as a membership contract—is a standard business document used by many membership-based businesses. Every day, martial arts schools, fitness clubs, yoga and Pilates studios, and MMA gyms establish agreements with their members. The membership business offers classes, lessons, equipment, and/or training in exchange for payment from the member. Through the […]
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Personal trainer speaking with two smiling clients at fitness center
Member Solutions
April 4, 2017

Fitness Business Strategy: 5 Steps to Strengthen Member Culture

Do you remember the TV show “Cheers”? The classic “Norm!” said by all as one of the regulars walked into the bar is a great example of member culture. The Cheers song “Where everybody knows your name. And they’re always glad you came …” is what every Fitness business should strive for. Now the beer, […]
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8 Ways to Improve Gym Member Retention infographic
Member Solutions
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April 4, 2017

8 Retention Strategies You Need to Grow Your Gym

The most successful gym and fitness business owners understand that gaining a new member is just the beginning. Over time, your members become much more valuable to your business the longer they stay at your gym. So what do you need to do to improve your member retention? You coach your members on the importance […]
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